| Session Type | Who can remove credits | Credit Removal process | Impact on credits | Impact on Pre/Posttest and Session Evaluation results | Troubleshooting |
| Enduring Materials | Based on the site set up, both Attendees and Admin can remove credits. | If removed from the Session Attendance page | Credits are removed; Attendees cannot print certificate; No record in the Credits report | Evaluation form response and Pre/Posttest results are still stored and show in the reports. | Add the person back to the Session Attendance Management; they can print certificate; do not need to retake posttest or complete evaluation |
| When Attendees remove the credit, they do it from their Credits section. | If removed from the Person’s EM credits section | Credits are removed; Attendees cannot print certificate; No record in the Credits report | Evaluation form response and Pre/Posttest results are removed and do not show in the reports. | Attendee must reclaim the credits and go through the entire flow of completing post test and evaluation. | |
| Live Sessions | Based on the site set up, both Attendees and Admin can remove credits. | Attendee can remove credits from the front end. Admin removes credits by removing them from the Session Attendance page. | Credits are removed; Attendees cannot print certificate; No record in the Credits report | Evaluation form response and Pre/Posttest results are removed and do not show in the reports. | 1) If you do not want the user to recomplete the eval - Add them to the attendance and select ‘Add new’ or ‘Add with Credit’ option. 2) If you want them to redo their evaluation, select ‘Add with pending test/eval’ option |
Note: The above rules do not apply to Overall Activity Evaluation responses. Once completed these are always active. If you want to remove the responses to these from the reports, select the activity,go to Reports > Run Reports> Forms>Primary Form Reports > Response; Select the form; Run Report. Then. you must click on "Edit" next to the submission, then click "Delete Responses" to remove the responses.